Customer Support

Customer Support

For Online Purchases : After purchasing a lesson online call us to make the appointment. All lessons are by appointment only. If you have any problems booking online, we can complete the transaction by phone at 808-280-7060
General Booking Policy: All lessons are by appointment only. After making an appointment, a 24 hour notice is required to cancel your lessons. Please call ahead to cancel or reschedule your lesson. There is no charge for lessons we cancel for bad weather. Refunds will be made through the original credit card used to make the booking. If you are not satisfied with your lesson, please call to discuss a possible discount or a repeat lesson for free.
Safety Policy: We try to cater to everyone, please let us know if you have any special needs. We may need to assign a special instructor or schedule a private customized lesson. The instructor is responsible for safety, he/she may need to stop a lesson at any time. Weather, activity, and customer cooperation all have an effect on the lesson. The instructor can cut short or cancel the lesson for any reason that affects safety or lesson quality.
Fun Policy: We try to make every lesson fun. If you are not enjoying yourself, please let us know. You are not obligated to finish the lesson. You can stop at any time, or maybe you need to stop and take a break. Just communicate whatever you need to and we will do our best to make your experience with us fun and enjoyable. Remember we cannot fix a problem after it has occurred.
Extended use of Gear: After certain lessons we may allow some extended gear use. The following conditions apply: Extended use is subject to the instructor’s discretion, and only if favorable weather conditions exist. Extended gear use is for Adults only. Children (under14) may not use the gear unsupervised at any time. Extended gear use is for the same location, and gear may not be taken elsewhere. Extended gear may not be used by other people. Only the person from the lesson may use the equipment. In most cases it is better to rest after the lesson, because fatigue will likely lead to increased likelihood of accidents and potential injuries. Students are 100% responsible for the gear while it is in their care, outside of the lesson. and must pay for damages or replace lost or stolen gear.
Complaints or Feedback: Please feel free to give us your comments and feedback by calling the business number 808 280-7060 or emailing to

Privacy Policy: This privacy policy sets out how “” uses and protects any information that you give “” when you use this website.“” is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.“” may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from Jan 1st, 2014.

What we collect/We may collect the following information:

  • name and job title
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

What we do with the information we gather: We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.

Security: We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies: A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites: Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information: You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at “”

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write an email to “”.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Google Analytics: This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”).  Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States . Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage.  Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google.  You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.  By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

Corporate Info: Surf Club Maui is a trade name of Maui Sports Unlimited LLC,  Phone 808-280-7060

Click here for our School Policy